ON CALL
PROPERTY MANAGEMENT
STR owners’ burnout is real! We respond to your guests, coordinate with your cleaners, manage check-ins and outs, and more for only $1 a day per listing.
ARE YOU AN STR OWNER OR PROPERTY MANAGER SUFFERING FROM THESE HEADACHES?
- Feeling burned out due to the need to be on-call all the time in case inquiries or messages from guests come in
- Guest complaints because they got locked out and no one has responded to their urgent calls
- Declining ratings and on the verge of getting shut down by Airbnb due to issues piling up that have fallen through the cracks because no one is monitoring them
- The booking rate is down because guests see your awful ratings and reviews that have not been responded to
- Your cleaners are not doing a good job because you don’t have time to check up on them and as a result, get more complaints
- Bad guests trashing your place because you didn’t have the time to screen them properly
MAYBE YOU CAN MANAGE…BUT DO YOU REALLY HAVE TO?
You only have 24 hours in a day! If you have kids, a full-time job, another business or plans to attend to…these things could pile up real quick and burnout ensues! Is it worth it?
THEY THOUGHT THEY CAN TAKE CARE OF EVERYTHING UNTIL THEY CAN’T…
Avoid these horror stories. Focus on what you’re good at and what is important – growing your STRs, being with your family and friends, doing your hobbies, etc. NOT managing the day-to-day. That’s on us. Your peace of mind is worth more than anything else. 🙂
“Apparently, the 6 guests I was expecting turned into 10 guests. I didn’t have time to monitor the camera and found out later on when a furious neighbor gave me a call because one of the guests parked in their driveway.”
“The VA I hired did some good work with what she was assigned. We spent time and resources to train her for a long-term position but she resigned in a month. So I looked for another one and did the same thing. The same thing happened again.”
“On check-in day, my guest was locked out of my house for two hours!
I was sound asleep. I work nights and sleep in the day. Of course, nothing like this has ever happened before. I woke up to about 10 phone calls from the guest and 3 calls and bunch of emails from Airbnb. Guest canceled and asked for a refund.”
“Cleaner forgot to turn up. Guest checks in and cancels right away upon discovering the place is a mess. Had to argue with Airbnb why they should not suspend my listing when this has happened many times.”
WHAT IF THERE’s a Better way that lets you EARN AS MUCH AND SAVE AS MUCH TIME TO SPEND ON PEOPLE AND THINGS YOU LOVE?
We offer hours of reliable property management for only $100 per listing per month! That’s like $1 per day per listing. It’s not bad especially if you consider the scope of our services and what you could be losing simply because of a delayed response or a bad review (HINT: A LOT).
What we do
Let us do what we do BEST while you focus on growing your business and making big decisions.
On Call Guest Correspondence
Don’t ever miss out on those hot leads.
Cleaner/Maintenance Coordination
Ensure the place is ready and issues are fixed.
Claims/Refunds/Resolutions
Daily follow-up so nothing ever falls into the cracks.
Listings/Documentations Management
Keep up with the changes so no one is ever in the dark.
Pricing Management
Increase your chances of getting booked!
Booking & Inquiries Screening
Screen and verify info to avoid bad guests.
Review Management
Guard your listing reputation. Respond to reviews right away.
Lock/Code Management
Keep your guests’ safe and ensure they don’t get locked out!
Camera Monitoring
Keep unwanted guests away. Prevent parties.
Phone Support
Be there when your guest needs you.
FREE 15-day trial to the first 15 clients who will sign up. Secure your spot now!
YOUR ALTERNATIVE VS LO AND BEHOLD
VA @ $5 PER HOUR
✓ You get a dedicated virtual assistant who will manage your properties alone.
✓ If you’re lucky, you can find someone willing to just be on-call and get paid based on the messages that arrive.
X The lowest rate for a decent virtual assistant is $5 per hour which might not be worth it if you don’t have a lot of listings.
X Your virtual assistant can leave you anytime because that’s the freelancing world reality and that means you will need to go through the process of finding and training someone new over and over again.
LO AND BEHOLD @ $100 PER LISTING PER MONTH
✓ We have dedicated teams to focus on accounts assigned to them. Each team is composed of at least 5 members and you get a dedicated manager + monthly reporting.
✓ On-call assistants are not sustainable on the assistants’ end, how long before they find another job that will pay them hourly? Are you ready if they just decided to leave all of a sudden?
✓ We only charge $100 per listing per month. That’s $1 per listing per day. Thinks of the benefits and the inquiries you can convert into bookings and great reviews.
✓ Our agents are happy because they have a work-life balance, have a flexible schedule, and get paid hourly and so they are likely to stay but in the event that one leaves, we have other members who can pick up right away.
GUESTY COMMUNICATION
X Expensive and rate depends on how many listings you have with them.
X Don’t screen guests, they stick to your filters. What about accounts that have no reviews yet? So your business plan is to just exclude them forever? You can screen them!
X Phone support is provided by burnout agents who handle thousands of listings and have no personal connection with your business.
X Can’t handle Airbnb resolution, refunds, claims.
X Can’t do manual reviews.
X Can’t coordinate with your cleaners and maintenance or manage your stocks.
X Their agents handle thousands of listings so they don’t have a personal connection with your brand and guests. Also, thousands of properties! That’s like a recipe for burnout.
LO AND BEHOLD @ $100 PER LISTING PER MONTH
✓ Sure, their guest communication might come with your subscription with them but what about other duties?
✓ You might have the filters in place but sometimes, judgment is needed on whether you should allow a booking or not. Are you willing to turn down a potential guest?
✓ Your guests can get locked out and call you and when they can’t reach you, they’ll report to Airbnb and cancel within minutes. You get bad reviews and lose revenue.
✓ We can file claims on Airbnb and follow up through resolution.
✓ We can write reviews and most importantly, respond to reviews on a daily basis so if you get a bad review, you can respond on time, defend yourself and show potential guests you are responsive.
✓ We coordinate with your cleaners and maintenance to make sure that your listings are ready and guests’ complaints are solved asap. Check proof of work.
✓ We have dedicated teams. Each team is composed of 5 members and a project manager and they handle a limited number of listings so you can rest assured your guests gets the concierge-like treatment they deserve.
WHAT Our Clients have said about us
“Loida and her team did a fantastic job. She was positive, put in the extra effort and responsive. Willing to work off hours to cover shifts and created some beautiful digital guidebook content with some design tools that exceeded my expectations.”
“We started out with 4 properties and now, we’re managing over 20 properties. That would not have been possible without the help from Loida and her team. ”
“Reliable and prompt service from the team of Lo and Behold. Can’t recommend them enough. I used to handle our bookings and inquiries but it definitely took a toll on me overtime. Now, I can be offline – knowing things are being taken care of. ”
Responsiveness is the most important thing for us and it’s exactly what we get from Lo and Behold and so much more. I definitely recommend their services.
You can be missing and risking so much
Let the studies speak for themselves!
Your online conversion rate can improve by roughly 8% when you include personalized consumer experiences.
Customers don’t trust companies with lower than 4-star ratings. The most common filter applied is to see only companies with 4-star ratings and higher.
94% say an online review has convinced them to avoid a business.
78% of customers buy from the company that responds to their inquiry first.
Businesses who respond to leads in five minutes or less are 100x more likely to connect and convert opportunities
90% of customers rate an "immediate" response as important or very important when they have a customer service question.
FREE 15-day trial to the first 15 clients who will sign up. Secure your spot now!